Shipping Policy

We offer free standard shipping on Viorine orders delivered within the United States. Our products are manufactured in Thailand, and delivery times may vary slightly depending on the destination, carrier, holidays, and order volume.

Order processing

Orders are usually processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated delivery time

Most US orders arrive in approximately 5–7 business days after dispatch. The typical total delivery estimate is about 6–10 business days from the date your order is placed. These are estimates, not guaranteed delivery dates.

During product launches, major holidays, severe weather, carrier disruptions, or other unusually busy periods, processing or delivery may take longer. We will do our best to keep you informed if a significant delay affects your order.

Tracking your order

After your package leaves our fulfillment process, we’ll email you a tracking number. Tracking events may take 24–48 hours to appear after the carrier receives the package.

You can check the latest delivery updates on our Track Order page. If your tracking has not updated for several business days, please contact us with your order number.

Shipping address changes

Please review your shipping address carefully before completing checkout. If you need to correct an address, contact us as soon as possible with your order number. We can only request an address change before the order is dispatched; once a package is in transit, changes are controlled by the carrier and cannot be guaranteed.

Viorine is not responsible for delivery issues caused by an incomplete or incorrect address entered at checkout. If a package is returned to us because of an address issue or an unsuccessful delivery, we will contact you to discuss available reshipment options.

Delayed, lost, or damaged packages

If your order is past the estimated delivery window, please allow a few additional business days for carrier delays and then contact us at gusikowskinellie2482004@gmail.com with your order number and tracking number.

If your package arrives visibly damaged, please take photos of the package and product before disposing of any packaging, then contact us promptly so we can review the issue. For missing packages marked as delivered, please first check with household members, neighbors, and your local carrier; if the package still cannot be found, contact us and we’ll help investigate.

Split shipments

Some orders may arrive in more than one package. If items in your order ship separately, you may receive more than one tracking number and the packages may arrive on different days.

International shipping

Our standard shipping offer currently applies to US delivery addresses. If you are outside the United States and would like to place an order, please contact us before checkout so we can confirm whether delivery is available and whether additional shipping charges or customs requirements apply.

Questions about shipping?

Our support email is gusikowskinellie2482004@gmail.com. You can also visit our Contact Us page. For return and refund terms, please review our Refund Policy.